England Netball | Privacy Policy

England Netball is not required to have a Data Protection Officer, but our Data Protection Lead has overall responsibility for data protection compliance in our organisation. Contact details are set out in the “Contacting us” section at the end of this privacy policy.

PRIVACY NOTICES

Collecting specific, relevant personal information is a necessary part of us being able to provide you with any services you may request from us or in providing services to our customers and members or just managing our relationship with you.

When we hold or use your personal information as a data controller (see below for a description of what this is) we will provide you with a privacy notice which sets out in detail what information we hold about you (such as your contact details, address, etc.), how your personal information may be used and the reasons for these uses, together with details of your rights.

Where we collect personal information from you directly, we will provide this privacy notice at the time we collect the personal information from you. Where we receive your personal information indirectly, we will provide this privacy notice when we first contact you, first pass the data to someone else or within a month, whichever is the earlier.

We will only provide this privacy notice to you once, generally at the start of our relationship with you. However if the applicable privacy notice is updated substantially, then we may provide you with details of the updated version. You are encouraged to check back regularly for updates.

Copies of our current privacy notices can be found below:

THE DIFFERENCE BETWEEN DATA CONTROLLERS/PROCESSORS

A data controller is a person who controls how personal information is processed and used. A data processor is a person who processes and uses personal information in accordance with the instructions of a third party, i.e. the data controller.
This distinction is important. You have certain rights in relation to your personal information, for example the right to be provided with the personal information held about you and details of its use and the right to have certain parts of your personal information either erased or anonymised, commonly referred to as the right to be forgotten (see below to see what rights you have). These rights can generally only be exercised against a data controller of your information.

In most cases we will be a data controller of your personal information. In any case where we are not a data controller this means that you cannot exercise these rights against us directly (i.e. where we only act as a data processor), but you can do so against the data controller (i.e. the person who controls how we process the personal information). In these cases we will endeavour to inform you who is the data controller of your personal information so that you can direct any such requests to them.

Also it is only a data controller that will provide you with a privacy notice about your personal information, so where we process your personal information as a data controller we will provide you with a privacy notice. Where we process your personal information as a data processor for a third party, that third party should provide you with a privacy notice which will set out details regarding the processing of your personal information, which should also include the processing to be carried out by us on their behalf.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We will use your personal information as described in the privacy notice provided to you, but, for example, we may use your personal information to administer any account(s) you have with us or to send you information we think you might find useful, provided you have indicated that you are happy to be contacted for these purposes or where we have a contractual or legitimate interest to do so. To see how we use your personal information, please see our current privacy notices, which can be accessed below:

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?

Details of how we disclose your personal information are set out in the relevant privacy notice provided to you, but generally it is where we need to do so in order to run our organisation (e.g. where other people process information for us). In such circumstances, we will put in place arrangements to protect your personal information. Outside of the stated purposes we do not disclose your personal information unless we are required to do so by law.

If we transfer personal information about you outside the European Economic Area (EEA), we will let you know and ensure that all reasonable security measures are taken and that any third party processers will be required to process the information in accordance with information protection laws and we will notify you in your privacy notice if we are the information controller.

We do not sell, trade or rent your personal information to others.

Our Web shop allows people to which you have provided your contact number (displayed in your user account) to add you to their friends & family group. You will receive an email containing a link to confirm your consent to be added to the group. If you don’t want to be added to the group, you can simply ignore this email. If you provide your consent, the group lead (who added you to his group) will be able to:

View your first name
Reserve or buy tickets for you
View your ticket reservation history

HOW LONG DO WE HOLD ON TO YOUR PERSONAL INFORMATION?

Further details of how long we hold onto your personal information for are set out in the relevant privacy notice provided to you, but we will only hold your information for as long as is necessary or where you ask us to delete records we may delete it earlier.
The duration for which we retain your personal information will differ depending on the type of information and the reason why it was collected. However, in some cases personal information may be retained on a long term basis: for example, personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.

The personal information retained will be minimised to the information required for the purposes for which it is retained. Full details of our retention periods, what personal information is retained and our justification for doing this can be found in our data retention schedule.

WHAT ARE YOUR RIGHTS?

Full details of your rights set out in the relevant privacy notice provided to you, but you are entitled by law to ask for a copy of your personal information at any time. You are also entitled to ask us to correct, delete or update your personal information, to send your personal information to you or another organisation and to object to automated decision making. Where you have given us your consent to use your personal information in a particular manner, you also have the right to withdraw this consent at any time.

To exercise any of your rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting Us” section below. You can also unsubscribe from any direct marketing by clicking on the unsubscribe link in the marketing messages we send to you.

You should note that some of your rights may not apply as they have specific requirements and exemptions which apply to them and they may not also apply to personal information recorded and stored by us. However your right to withdraw consent or object to processing for direct marketing are absolute rights.

If you are unhappy with the way we are using your personal information you can complain to the UK Information Commissioner’s Office or your local data protection regulator. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/. However, we are here to help and would encourage you to contact us to resolve your complaint first.

LINKING WITH THIRD PARTY SITES

Our Site may, from time to time, contain links to and from the websites of our commercial partners, other regional and county bodies, advertisers, leagues and clubs. If you follow a link to any of these websites, please note that these websites have their own privacy policies and they will be a data controller of your personal information. We do not accept any responsibility or liability for these policies and you should check these policies before you submit any personal information to these websites.

In addition, if you linked to this Site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

SECURITY

We employ a variety of technical and organisational measures to keep your personal information safe and to prevent unauthorised access to, or use, or disclosure of it. Unfortunately, no information transmission over the Internet is guaranteed 100% secure nor is any storage of information always 100% secure, but we do take all appropriate steps to protect the security of your personal information.

CHANGES TO THIS POLICY

Any changes we may make to this Policy in the future will be posted on our Site and, where appropriate, notified to you by e-mail. When we change this Policy in a material way, we will update the version date at the bottom of this page. Please check back frequently to see any updates or changes to this Policy and should you object to any alteration, please contact us as set out in the “Contacting Us” section below.

CONTACTING US

In the event of any query or complaint in connection with the information we hold about you, please email our Data Protection Lead: dataprotection@englandnetball.co.uk, telephone 01509 277850 or write to England Netball, SportPark, 3 Oakwood Drive, Loughborough, Leicestershire, LE11 3QF.

Whilst this privacy policy sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

Version dated November 2023

englandnetball.co.uk and its subdomains (our websites) are owned by ALL ENGLAND NETBALL ASSOCIATION LIMITED.

When you visit our websites, you may provide us with two types of information: (i) Personal Information – which you knowingly choose to disclose, that is collected on an individual basis and is used in accordance with our Privacy Policy; and (ii) website use information which is collected on an aggregate basis as you and others browse the websites, and is used as set out in this Cookies Policy.

Cookies are small text files that are placed on your computer by websites that you visit. We use cookies and similar technologies to allow us to distinguish you from other users of our websites, however this information does not allow us to identify you personally and you remain anonymous unless you have otherwise provided us with Personal Information.

You can surf parts of our websites anonymously and access information without revealing your identity. However, in order to provide a better service, we use cookies; some of the cookies we use are essential for parts of our websites to operate, others help us to provide you with a better browsing experience.

We use Google Analytics which sets cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

We also use Facebook Pixel which enables us to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables us to see how our users move between devices when accessing our website(s) and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on our website(s). To opt-out of Facebook Pixel tracking please visit https://www.facebook.com/ads/preferences.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

In certain cases, our websites may also employ flash cookies. Flash cookies are used to improve and enhance your web browsing experience.

We only use cookies from third parties in order to support and enhance our website.

You may delete and block all or some cookies, but parts of our websites may not then work. Most web browsers allow some control of most cookies through the browser settings, for example you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the All About Cookies website.

You may also find the following links useful:

We are planning to enhance our cookie tool to allow users to more easily change their cookie settings after their initial choice.

Privacy Policy

We at the All England Netball Association (“we” or “us” or “our”) want to make sure all the personal information we have collected about you is safe and secure whether we collect it through our website at www.englandnetball.co.uk (“Site”) or from our other systems or other sources. This Policy sets out our commitments to you, in compliance with and beyond the General Data Protection Regulation (commonly known as the GDPR) and explains how we collect, store and use your personal information. England Netball is not required to have a Data Protection Officer, but our Data Protection Lead has overall responsibility for data protection compliance in our organisation. Contact details are set out in the “Contacting us” section at the end of this privacy policy. PRIVACY NOTICES Collecting specific, relevant personal information is a necessary part of us being able to provide you with any services you may request from us or in providing services to our customers and members or just managing our relationship with you. When we hold or use your personal information as a data controller (see below for a description of what this is) we will provide you with a privacy notice which sets out in detail what information we hold about you (such as your contact details, address, etc.), how your personal information may be used and the reasons for these uses, together with details of your rights. Where we collect personal information from you directly, we will provide this privacy notice at the time we collect the personal information from you. Where we receive your personal information indirectly, we will provide this privacy notice when we first contact you, first pass the data to someone else or within a month, whichever is the earlier. We will only provide this privacy notice to you once, generally at the start of our relationship with you. However if the applicable privacy notice is updated substantially, then we may provide you with details of the updated version. You are encouraged to check back regularly for updates. Copies of our current privacy notices can be found below:

Please note that it is possible for you to be covered by more than one privacy notice, for example you may be a member who is also an employee. In this example both our member privacy notice and our employee privacy notice would apply to you. THE DIFFERENCE BETWEEN DATA CONTROLLERS/PROCESSORS A data controller is a person who controls how personal information is processed and used. A data processor is a person who processes and uses personal information in accordance with the instructions of a third party, i.e. the data controller. This distinction is important. You have certain rights in relation to your personal information, for example the right to be provided with the personal information held about you and details of its use and the right to have certain parts of your personal information either erased or anonymised, commonly referred to as the right to be forgotten (see below to see what rights you have). These rights can generally only be exercised against a data controller of your information. In most cases we will be a data controller of your personal information. In any case where we are not a data controller this means that you cannot exercise these rights against us directly (i.e. where we only act as a data processor), but you can do so against the data controller (i.e. the person who controls how we process the personal information). In these cases we will endeavour to inform you who is the data controller of your personal information so that you can direct any such requests to them. Also it is only a data controller that will provide you with a privacy notice about your personal information, so where we process your personal information as a data controller we will provide you with a privacy notice. Where we process your personal information as a data processor for a third party, that third party should provide you with a privacy notice which will set out details regarding the processing of your personal information, which should also include the processing to be carried out by us on their behalf. HOW DO WE USE YOUR PERSONAL INFORMATION? We will use your personal information as described in the privacy notice provided to you, but, for example, we may use your personal information to administer any account(s) you have with us or to send you information we think you might find useful, provided you have indicated that you are happy to be contacted for these purposes or where we have a contractual or legitimate interest to do so. To see how we use your personal information, please see our current privacy notices, which can be accessed below:

WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH? Details of how we disclose your personal information are set out in the relevant privacy notice provided to you, but generally it is where we need to do so in order to run our organisation (e.g. where other people process information for us). In such circumstances, we will put in place arrangements to protect your personal information. Outside of the stated purposes we do not disclose your personal information unless we are required to do so by law. If we transfer personal information about you outside the European Economic Area (EEA), we will let you know and ensure that all reasonable security measures are taken and that any third party processers will be required to process the information in accordance with information protection laws and we will notify you in your privacy notice if we are the information controller. We do not sell, trade or rent your personal information to others. Our Web shop allows people to which you have provided your contact number (displayed in your user account) to add you to their friends & family group. You will receive an email containing a link to confirm your consent to be added to the group. If you don’t want to be added to the group, you can simply ignore this email. If you provide your consent, the group lead (who added you to his group) will be able to:

View your first name
Reserve or buy tickets for you
View your ticket reservation history

HOW LONG DO WE HOLD ON TO YOUR PERSONAL INFORMATION? Further details of how long we hold onto your personal information for are set out in the relevant privacy notice provided to you, but we will only hold your information for as long as is necessary or where you ask us to delete records we may delete it earlier. The duration for which we retain your personal information will differ depending on the type of information and the reason why it was collected. However, in some cases personal information may be retained on a long term basis: for example, personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements. The personal information retained will be minimised to the information required for the purposes for which it is retained. Full details of our retention periods, what personal information is retained and our justification for doing this can be found in our data retention schedule. WHAT ARE YOUR RIGHTS? Full details of your rights set out in the relevant privacy notice provided to you, but you are entitled by law to ask for a copy of your personal information at any time. You are also entitled to ask us to correct, delete or update your personal information, to send your personal information to you or another organisation and to object to automated decision making. Where you have given us your consent to use your personal information in a particular manner, you also have the right to withdraw this consent at any time. To exercise any of your rights, or if you have any questions relating to your rights, please contact us by using the details set out in the “Contacting Us” section below. You can also unsubscribe from any direct marketing by clicking on the unsubscribe link in the marketing messages we send to you. You should note that some of your rights may not apply as they have specific requirements and exemptions which apply to them and they may not also apply to personal information recorded and stored by us. However your right to withdraw consent or object to processing for direct marketing are absolute rights. If you are unhappy with the way we are using your personal information you can complain to the UK Information Commissioner’s Office or your local data protection regulator. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/. However, we are here to help and would encourage you to contact us to resolve your complaint first. LINKING WITH THIRD PARTY SITES Our Site may, from time to time, contain links to and from the websites of our commercial partners, other regional and county bodies, advertisers, leagues and clubs. If you follow a link to any of these websites, please note that these websites have their own privacy policies and they will be a data controller of your personal information. We do not accept any responsibility or liability for these policies and you should check these policies before you submit any personal information to these websites. In addition, if you linked to this Site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions. SECURITY We employ a variety of technical and organisational measures to keep your personal information safe and to prevent unauthorised access to, or use, or disclosure of it. Unfortunately, no information transmission over the Internet is guaranteed 100% secure nor is any storage of information always 100% secure, but we do take all appropriate steps to protect the security of your personal information. CHANGES TO THIS POLICY Any changes we may make to this Policy in the future will be posted on our Site and, where appropriate, notified to you by e-mail. When we change this Policy in a material way, we will update the version date at the bottom of this page. Please check back frequently to see any updates or changes to this Policy and should you object to any alteration, please contact us as set out in the “Contacting Us” section below. CONTACTING US In the event of any query or complaint in connection with the information we hold about you, please email our Data Protection Lead: dataprotection@englandnetball.co.uk, telephone 01509 277850 or write to England Netball, SportPark, 3 Oakwood Drive, Loughborough, Leicestershire, LE11 3QF. Whilst this privacy policy sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/. Version dated November 2023

Cookies Policy

englandnetball.co.uk and its subdomains (our websites) are owned by ALL ENGLAND NETBALL ASSOCIATION LIMITED. When you visit our websites, you may provide us with two types of information: (i) Personal Information – which you knowingly choose to disclose, that is collected on an individual basis and is used in accordance with our Privacy Policy; and (ii) website use information which is collected on an aggregate basis as you and others browse the websites, and is used as set out in this Cookies Policy. Cookies are small text files that are placed on your computer by websites that you visit. We use cookies and similar technologies to allow us to distinguish you from other users of our websites, however this information does not allow us to identify you personally and you remain anonymous unless you have otherwise provided us with Personal Information. You can surf parts of our websites anonymously and access information without revealing your identity. However, in order to provide a better service, we use cookies; some of the cookies we use are essential for parts of our websites to operate, others help us to provide you with a better browsing experience. We use Google Analytics which sets cookies to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout. We also use Facebook Pixel which enables us to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables us to see how our users move between devices when accessing our website(s) and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on our website(s). To opt-out of Facebook Pixel tracking please visit https://www.facebook.com/ads/preferences. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement. In certain cases, our websites may also employ flash cookies. Flash cookies are used to improve and enhance your web browsing experience. We only use cookies from third parties in order to support and enhance our website. You may delete and block all or some cookies, but parts of our websites may not then work. Most web browsers allow some control of most cookies through the browser settings, for example you can set up your web browser to inform you when you receive a cookie, giving you the chance to decide whether or not to accept it. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit the All About Cookies website. You may also find the following links useful:

We are planning to enhance our cookie tool to allow users to more easily change their cookie settings after their initial choice.